‘Seller’ refers to Millers Brands Ltd.
‘Buyer’ refers to the client purchasing the goods.
‘Sales Order Confirmation’ refers to acceptance of the quote and agreement from the client that they would like to proceed with the order.
‘Contract’ refers to the agreed sales of goods/services between the buyer and the seller.

Order Terms and Conditions of sale

  1. All sales are subject to our Terms and Conditions of sale and supersede all others. Acceptance of the sales order confirmation will be taken as agreement of Millers Brands Ltd Term and Conditions hereby noted.
  2. All payment must be received prior to an order being processed unless a credit arrangement has already been agreed, in this case payment must be made within 30 days of invoice and are liable to the terms and conditions of the credit agreement.
  3. Once Sales Order Confirmation has been made the buyer will be subject to our returns policy, highlighted on page 2. Any variation to the Terms and Conditions written here, must be confirmed in writing by the seller.
  4. Credit facilities will have a pre-arranged limit and may be withdrawn at any time without notice.
  5. All prices are exclusive of VAT, which will be charged at the applicable rate. All quoted prices are subject to sight of artwork and stock availability.
  6. Any order submitted by the buyer shall not be deemed as accepted until confirmed by the authorised representative of Millers Brands Ltd.
  7. Returned or represented cheques and Direct Debits will be charge at £20.00 per representation.
  8. Size specifications and quality should be checked before print and/or embroidery as no credit allowance will be made for worn, printed or processed garments.
  9. Visual artwork proofs will be supplied for certain jobs and will be sent out prior to production commencing. They must be signed and returned before goods are sent to print. Email confirmation will count as a signature. Any delays to the returns of artwork may affect the delivery date of goods. The seller will not be responsible for any errors that were evident on the artwork and subsequently signed off by the buyer.
  10. Artwork re-work charges will be applied, if required, and are usually on a pro rata hourly rate.
  11. Quotes provided by the seller are valid for 30 days, after this time products are then liable to a re-quote and any changes in pricing.
  12. VAT receipt will be provided on request only.
  13. Claims arising from shortages and damages must be made within three days of receipt. Claims for non-delivery must be made within ten days of despatch.
  14. Any changes in quantities, increase or decrease must be agreed with an authorised member of Millers Brands Ltd and may be subject to cancellation charges and re-contract, subject to managers discretion.


    • Deliveries should be checked carefully before signing for them to ensure that the number of packages/items you are signing for have been delivered. We cannot take responsibility for non-delivered packages/items if they have been signed for.

    • Deliveries will be made to the buyer’s address given on point of sale. The seller shall not be held responsible for any mis-deliveries as a result of incorrect delivery details submitted by the buyer, these may all constitute additional delivery charges should items not to be re-directed/corrected.

    • Special Express delivery can be arranged and are usually charged at any additional rate.

    • The goods may be delivered in advance of the delivery date upon giving of reasonable notice to the buyer.

    • The delivery date given is a best estimate and the seller will not be held responsible for any expense arising from a missed delivery date.

    • A quantity variation of 10% may occur and will still be seen as a complete contract agreed between the buyer and seller.


    Please remember to check size/specification and quantity before print and/or embroidery etc. as no credit will be allowed for work, printed or processed goods. All sales are final. The company does not trade on a ‘Sale or Return’ basis. Returns may be accepted subject to the following:

    2.1 If goods have been sent incorrectly please ring our Customer Service Team within five working days to arrange a collection and reship.

    2.2 Faulty goods must be returned within seven working days of supply with the fault clearly indicated and without defacing the garment.

    2.3 Returns will only be accepted by prior arrangement. You should call or email a member of the Customer Service Team with a list of the goods to be returned (please have this information ready). You will be issued with a returns number – please ensure this is clearly marked on the outer packaging. Parcels will be refused and returned to sender if this number is not clearly evident. Contact email: sales@millersbrands.co.uk for more information.

    2.4 Please note that with the exception of faulty goods and mis-ships, Millers Brands Ltd will use its discretion whether or not to accept goods for return. No goods will be accepted for return later than one month after supply. A minimum charge of £25 or 15% (whichever is the greater) handling and administration charge will be made together with carriage costs, if applicable. Please note additional charges may exceed more than 5% of spend in any calendar year.

    2.5 All garments must be returned in their original, un-damaged garment packaging- failure to do so will result in the goods being refused.

    2.6 Printed or embroidered goods are a bespoke, personalised good and due to the nature of these they are non-returnable.

    2.7 Underwear is strictly non-refundable.

    2.8 Please note that any items marked for ‘sale’ or ‘clearance’ are non-returnable.

Images and Artwork

The client is solely & wholly responsible for the copyright and legality of all images provided or printed by Millers Brands Ltd. Millers Brands Ltd accepts no responsibility or liability for any images that have been supplied/accepted by the client/customer (proofed) and printed that may infringe on copyright of any images. By accepting the proof to be printed the client herby takes full responsibility for any legality that may come by any printing carried by Millers Brands Ltd for the client/customer.

It is up to the client to seek approval for the use of any copyrighted artwork, logos or words from the owner of these items to be embroidered or printed in any form.

The customer will receive proofs of design work. By accepting confirmation of proofs the customer accepts all legal responsibility for any errors present within the design and will be liable for any costs incurred in correcting such mistakes after the proof has been approved.

Dealing with Millers Brands ltd means you herby agree to the terms and conditions of trade set out by Millers Brands ltd.

Changes to Artwork

Any changes to artwork which has already been processed will incur further costs.

Pantone Matching

Depending on the ink type Pantone matching may be approximate & used as a guide only. With re-orders we will always try our absolute best to ensure the ink colour is the same, but minor differences may be possible & considered acceptable by the seller.

Customer’s Own Garments/ Goods/ Products

Customer’s property supplied for printing or embroidery is held at the customer’s risk. Whilst every care will be taken in printing or embroidery, we cannot accept responsibility for imperfect work caused by unsuitability of materials supplied by the customer. If any error occurs while printing/embroidering a logo onto a customer’s own garment/goods/products, Millers Brands Ltd is only liable for the quoted price of applying the print/embroidery to said garment. At no time and under no circumstance shall Millers Brands Ltd be liable for the cost of the garment/goods/products.

Own goods being dropped at Millers Brands offices – upon leaving your goods with Millers Brands ltd you will be asked to sign for the number of garments being left with the seller.

Own goods being delivered to Millers Brands offices – the buyer must include a delivery note stating the number of goods contained within the delivery. This will be confirmed by Millers Brands upon receipt of the delivered items.

Get In Touch

4 Lancaster Rd, Bishopbriggs
Glasgow G64 2HU
T: 0141 772 5544

Unit 11, Tamebridge Industrial Estate
Perry Barr B42 2TX
T: 0121 333 3430

Email: enquiries@millersbrands.co.uk

4 Lancaster Rd, Bishopbriggs, Glasgow G64 2HU, UK

Perry Barr, Birmingham B42 2TX, UK

General Enquiries

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